Store Policies
Pre-Orders
Items that have a Pre-Order status are not physically in stock. The processing time on pre-orders generally 10-15 business days. Orders process within 24 hours after being placed. Once the payment is received the order will be placed. When we have the item(s) in stock we will send you tracking information via email it is imperative that you provide us with the correct contact information to keep you updated with your estimated order arrival time
Returns
We do not offer returns, all items may be exchanged for another item or a store credit.
Our policy lasts 10 days. If 10 days have gone by since your purchase was made, unfortunately we can’t offer you an exchange.
To be eligible for a exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Merchandise purchased online can be returned via mail to HBJ Glam Studio.
Please keep in mind that in-store returns will be issued store credit that can only be used in-store.
We recommend shipping packages back with a tracking number, lost packages without proof of receipt will not be given return credit.
Additional non-returnable items:
Gift cards
To complete your exchange, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable):
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
An issue due to our error
Refunds
We do not offer refunds. However, we do offer store credits which may be used towards a future purchase. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange or store credit.
If you are approved, then your store credit will be emailed to you within 24-48 hours
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hbjglam@gmail.com.
Sale items (if applicable)
All sale items are final sale. No exchanges will be made on these items
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hbjglam@gmail.com
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
Shipping
HBJ Glam Studio is not responsible for current delays or packages marked delivered but not received. We ask that you contact the carrier in these instances.
Orders that are flagged as fraud will be cancelled, no exceptions.
After you have read our policies and still have questions please send us a message by filling out the contact us page on this site.
We do not process orders or respond to emails on Weekends or National Holidays. Please allow 24-48 hours for an email response.
To return your product, you should mail your product to: 2146 Roswell Rd. Suite 108-513 Marietta, GA 30062
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchase shipping insurance. We can not guarantee that we will receive your returned item.
Private Label Orders: Processing time for orders with large quantities over 100 is 7-15 business day depending on your product. Customized bulk pails under 20 gallons have a 1 month on average processing time, please note a customized order can take longer to process depending on how extensive the customization is, availability of the additional ingredients outsourced. The processing time for customized pails that exceed 20 gallons will be provided to customers at the time the quote is submitted. We take pride in creating premium plant based products. We appreciate your business and are honored to create products for yours. Private label orders are final sale, no exceptions.